In your programs, which early touchpoint best forecasts a volunteer staying 12 months? Across two cohorts last year (238 sign-ups), a 10-minute peer welcome call within 72 hours outperformed longer orientations and emails in our retention analysis, and I’m curious if your data points to the same lever or a different one.
I’ve noticed similar results with quick welcome calls! It really seems to create that initial connection. Have you tried follow-ups to see if they impact year-two retention as well?
It’s funny how a 10-minute call can work wonders — kind of like a coffee date, right? Have you considered adding a casual text check-in a month later? @kthompson67, might that help with long-term engagement?