And we’ve had a few tense conversations on our Tuesday 7–10 pm street outreach near the transit center, and I want our new volunteers confident with calm de-escalation and clear resource handoffs. Does anyone have a solid 20–30 minute refresher (video or short module) on trauma-informed engagement and warm transfers to 211/shelter bed lines that we can drop into our monthly prep? Bonus if it includes a quick script for coordinating rides or documenting the contact for our by-name list.