CPR, language basics, communication skills… what kind of training have you found useful in your volunteer work?
Psychological First Aid (PFA) has helped me most for front-line shifts — the Red Cross has a good intro: https://www.redcross.org/take-a-class/psychological-first-aid… Has anyone here tried it or a short de-escalation class? If you’re mostly behind the scenes, a quick data privacy refresher is the unsung hero, like duct tape in your kit.